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FAQs

Frequently asked questions about BPI banking, digital access, and account safety—plus where to verify the latest official updates.

The focus of our insurance services

Life Insurance

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Car Insurance

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Education Savings

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Frequently asked questions

Is this the official BPI website?

No. bpiphilippines.com is an independent informational guide.

Where can I confirm the latest fees and requirements?

Always confirm on official BPI channels (website/app/branches) because product terms can change.

What should I do if I forgot my online banking password?

Use the official password recovery flow in the app or website and avoid third‑party “reset” links.

How do I report suspicious activity?

Contact BPI immediately via official support. Do not share OTPs, passwords, or full card PINs with anyone.

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